About the Job
We are seeking an IT Support Engineer for a contract to hire position with our client in NYC. This position will also be responsible for the AV/VC support. This is an ideal position for someone with about 2-3 years of IT Support experience in a corporate setting.
Please send qualified resumes to mary.abraham at harveynashusa.com.
General responsibilities and duties:
Monitor Helpdesk system for inbound issues
Handle immediate need activities such as video conferencing setups, new employees joining and office reconfigurations
Ensure all issues are logged and documented in the Helpdesk system
Quickly and professionally assess issues, and take steps to resolve
When resolution is complete, document cause and resolution then close Helpdesk incident
Escalate and refer unresolved issues to other team members or Level 2 when appropriate
Deal with various vendors (mobile, telecommunications, data etc.) and escalate issues to them directly
Deal with remote problems.
Administer Windows user accounts in Active Directory
Setup and support mobile devices
Setup and support desktop telecommunications terminals (phones, voicemail services and inbound routing)
Perform basic server administration (power cycle, troubleshooting connectivity issues)
Mange the network connectivity (patch cables, switch and router infrastructure)
Ensure a high degree of information security through password controls, prompt termination and activation of users etc.
Support internally developed software suite, including assisting in QA process.
Required Skills/Experience:
2-4 years of technical support in a corporate setting
Microsoft Windows 7, Windows 8 and Windows 10 desktops and laptops
Microsoft Office 2010, 2013 and 2016 productivity software
Microsoft Active Directory, Exchange Server and Windows Server
Mobile phone devices (BlackBerry, iOS, Android)
Windows VPN, Mac VPN Configuration and Administration
Mac OSX installation and configuration as well as Office for Mac
Various Printers, scanners, some fax services
Polycom Video Conferencing Administration
About Harvey Nash
Global recruitment and talent solutions company
Placing thousands of skilled business professionals every year
Operations in the United States, Europe and Asia
Publicly traded
Over 40 office locations worldwide
Dedicated to providing talented professionals with top career opportunities
Qualified candidates should submit a word formatted resume to mary.abraham@harveynashusa.com.
In addition to great career opportunities, Harvey Nash is proud to offer its valued contract professionals a number of benefits including health insurance and 401(k) matching. Apply now if your skills and experience are a good match for the position and remember this: At Harvey Nash, the door to opportunity is always wide open.
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